Adding an account user

Adding additional users to your RHI account at Ofgem

Once your account has been activated, you can login on Ofgem's website using your username and password.

You will see the two options 'User Management' and 'Accreditation' at the top left of the screen.

Select 'User Management' and you will then have the three options 'Edit Account', 'Manage Additional Users' and 'Update Password', as further described in pages 14 to 17 of Ofgem's user guide.

Creating an additional user

Select the 'Manage Additional Users' option. Then press the 'Add New' button.

You will then be asked to input the following details about the additional users:

• The additional user's name, including middle initial
• Email address of this person
• A user name for this addition
• A security question and answer (e.g. mother's maiden name)

We will provide this information to enable you to set us up as an additional user. It is best to cut and paste the username and email address to ensure they are spelt right, as they can't easily be corrected later.

Then press the 'Submit' button.

Ofgem will then send a confirming email both to the original authorised signatory and to the additional user. The additional user will then need to activate their usage of the account and select as password (as done by the authorised signatory when the account was first activated).